Last updated: 06/06/2026
The service provider and seller is:
Owner of the DatomWorx brand and platform.
These Conditions govern the distance contracting of the paid plans and services of DatomWorx. They complement the Terms and Conditions of Use, the Legal Notice, the Privacy Policy and the Cookie Policy. By subscribing to a paid plan, you confirm that you have read and accepted all these conditions.
| Plan | Description | Price (VAT included) |
|---|---|---|
| Trial | Access to the full version for a limited trial period, without entering payment data. | Free for 7 days |
| Free | Free version with limited functionality and monthly storage caps. The up-to-date detail of features included in each plan is published on the plans page at datomworx.com and may be updated to improve the service without this constituting a contractual modification. | Free |
| Pro monthly | Full and unlimited access, including downloading projects as image and video and sharing. | 9,99 €/month |
| Pro annual | Full access for 12 months, equivalent to an approximate discount of 17% compared to monthly. | 99,00 €/year |
| BOSS (passes) | Purchase of prepaid Pro access passes to assign to other users. With progressive volume discounts. | 5 pases: 39,95 € · 10 pases: 69,95 € · 25 pases: 149,95 € |
All prices are shown in euros (€) and include the applicable taxes (general VAT 21% or the corresponding rate) before completing the purchase. The invoice is issued with the tax data you have indicated.
The language of contracting is Spanish.
Payment is made by bank card or other enabled means through the gateway Stripe Payments Europe Ltd. (Ireland, EU), a PCI-DSS certified payment platform. We never have access to your full card number.
The Pro plan is charged at the start of each billing period (monthly or annual). In the event of non-payment, we will attempt the charge during the following 7 days; if it is not successful, the subscription will be automatically suspended and you will keep access to the Free plan until the payment is settled.
When you first register, you have 7 days of access to the Pro plan features free of charge and without commitment. During this period:
The Pro subscription automatically renews at the end of each period (monthly or annual) for the same period, at the current price, unless you cancel it beforehand at least 24 hours before the renewal date. We will send you a reminder email before each annual renewal and, in the event of a price change, at least 30 days in advance.
You can cancel your Pro subscription at any time easily:
Upon cancelling:
In accordance with Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users, LGDCU), as a consumer you have 14 calendar days from the first contract to withdraw without having to justify the cause or assume any penalty.
Important exception: by using Pro plan features during that 14-day period, you expressly accept that the service is performed and, in accordance with art. 103.m of RDL 1/2007, you lose the right of withdrawal with respect to the period already consumed. We inform you of this circumstance before the purchase.
To exercise the withdrawal within the period, write to info@datomworx.com stating "Withdrawal" and your account details. You may also use the official withdrawal form model in Annex B of RDL 1/2007.
When you cancel your subscription:
We will consider refunds in the following exceptional cases:
To request a refund, write to info@datomworx.com stating your name, account email, date and reference of the charge (you will see it in the Stripe email) and the reason. We will respond within a maximum of 7 business days. Once the refund is approved, it will be returned to the original payment method within a maximum of 14 calendar days.
We may suspend or cancel your subscription, without refund of the current period, if you:
The BOSS plan allows a person or organisation to purchase Pro access passes and assign them to other users. The particularities of the BOSS plan are:
After cancelling the subscription, we keep your data on the Free plan for as long as your account remains active. If you delete the account, the periods described in the Privacy Policy apply (deletion within a maximum of 30 days, except for a legal retention obligation, such as invoices for 6 years).
If we modify these Conditions, we will notify you upon entering the application by means of a prominent notice. We distinguish two types of changes:
Wording corrections, clarifications, adjustments to response times, or adjustments with no impact on your economic rights. They will apply automatically after a period of 15 days from notification. If you continue using the service after those 15 days, tacit acceptance will be understood.
Modification of prices, changes to payment conditions, cancellation, refunds or consumer rights. We will ask you for a new express acceptance. The procedure will be:
You may delete your account voluntarily at any time from "Settings → Delete account" or by writing to info@datomworx.com.
Before initiating a dispute with your bank (chargeback) or filing a complaint, we ask you to first contact us at info@datomworx.com. Most problems are resolved quickly and amicably.
If you are not satisfied with the response received, you may file a complaint with:
These Conditions are governed by Spanish law, in particular RDL 1/2007 (LGDCU) and Law 34/2002 (LSSI-CE). For any dispute, the parties submit to the Courts and Tribunals of Valencia, unless mandatory law establishes another jurisdiction for consumers (in which case the consumer's domicile prevails).
For any query about contracting, payments, invoicing or refunds: info@datomworx.com.